In store Pick up / Curbside Pick up

  • We offer Curbside pickup all the time. Everyday we are open.
  • Pick up only at 3925 E. Hastings St. Burnaby, BC, Canada, V5C 2H8  Tel 604-294-3000
  • If the “Curbside pickup” option does not show up at checkout. Please select any shipping option and let us know in the “Notes” section that you wish to pick order up. complete your order. We will reverse any shipping charges incurred before claiming you payment.
  • Photo ID that matches customer name, address and Credit Card used to pay for order may be necessary for larger orders.
  • Please call us if you have any questions or concerns. 604-294-3000
  • Our store is open to the public to come in and browse around.

Return Policy (Non Warranty Items)

  • Jon’s Plant Factory™ offers a 10 day return policy. You are responsible for getting items back to us.
  • Any item may be returned up to 10 days upon you receiving your order for store credit. Excluding any items that are final sales.
  • After the 10 day policy is up. Jons™  reserves the right to charge a 20% restocking fee on products returned.
  • Any return shipping charges are to be pre paid by the purchaser. Please see Shipping policy.
  • All returns must be in original condition, unopened and unused. No returns will be accepted if any product is not in its original condition.
  • All returns must have an original sales receipt (for walk in customers).
  • Custom made items are non returnable. Such as custom electrical boards, custom O-Zone Kits, and specialty tin work.
  • Special ordered items are not returnable unless supplier agrees to take the products back. Minus the 20% restocking fee.
  • All liquid nutrients, additives, or pest control  items are not returnable. Items with a broken seal or that have been altered in any way may not be eligible for return.

Warranty Policy

  • All items are backed by the manufacturers warranty. Length of warranty varies between products. Usually between 6 months – 3 years .
  • For walk in customers all warranty items must have an original sales receipt. No warranty items will be accepted without a receipt.
  • All Warranty items must contain all original parts supplied with the item at the time of purchase, Not having all original parts may void the warranty.
  • Warranty items must be returned to us at the expense of the customer (No COD shipments will be accepted). We will cover the return shipping costs.

Shipping Policy

  • All orders will be shipped within 1-3 business days after being placed. All products will be packaged in plain, unmarked boxes. All customers information is kept confidential and is never given out to anyone.
  • Shipping times stated at checkout are once the shipment have been picked up by shipping company.
  • We do not ship during weekends. All weekend orders will be received Monday morning.
  • Shipping fees are not refundable under any circumstance
  • Packages not accepted when delivered are subject to all fees associated with the non delivery and return of parcel. Including Customs, Duty and return shipping fees.
  • All orders are shipped with delivery confirmation except for the Small package USA Air
  • Billing address must match the address you have on file with your Credit Card provider.
  • PO Box orders can only be shipped through Canada Post shipping options

Cancellation Policy

  • If any cancellations are required please call to check the status of your shipment. (604-294-3000) or (1-800-661-4322)
  • If shipment has already left please refer to return policy.

Payment Options

  • Cash, Debit, Visa, MasterCard, E-mail transfer, Certified checks, Western Union, and Money Orders are all acceptable methods of payment.
  • All goods remain the property of the Company until paid for in full.
  • Orders will not be processed until payment in full has been made and we have received all information necessary to complete your order.