Return Policy (Non Warranty Items)

  • Jon’s Plant Factory™ offers a 10 day return policy.
  • Any item may be returned up to 10 days upon you receiving your order for store credit. Excluding any items that are final sales.
  • After the 10 day policy is up. Jons™  reserves the right to charge a 20% restocking fee on products returned.
  • All returns must be in original condition, unopened and unused. No returns will be accepted if any product is not in its original condition.
  • All returns must have an original sales receipt(for walk in customers).
  • Custom made items are non returnable. Such as custom electrical boards, custom O-Zone Kits, and specialty tin work.
  • Special ordered items are not returnable unless supplier agrees to take the products back. Minus the 20% restocking fee.
  • All liquid nutrients, additives, or pest control  items are not returnable. Items with a broken seal or that have been altered in any way may not be eligible for return.

Warranty Policy

  • All items are backed by the manufacturers warranty. Length of warranty varies between products. Usually between 6 months – 3 years .
  • For walk in customers all warranty items must have an original sales receipt. No warranty items will be accepted without a receipt.
  • All Warranty items must contain all original parts supplied with the item at the time of purchase, Not having all original parts may void the warranty.
  • Warranty items must be returned to us at the expense of the customer (No COD shipments will be accepted). We will cover the return shipping costs.

Shipping Policy

  • All orders will be shipped within 1-3 business days after being placed. All products will be packaged in plain, unmarked boxes. All customers information is kept confidential and is never given out to anyone.
  • We do not ship during weekends. All weekend orders will be received Monday morning.
  • Shipping fees are not refundable under any circumstance
  • All orders are shipped with delivery confirmation
  • Billing address must match shipping address on all orders.

Cancellation Policy

  • If any cancellations are required please call to check the status of your shipment. (604-294-3000) or (1-800-661-4322)
  • If shipment has already left please refer to return policy.

In-Store Pick up

  • Please bring photo ID that matches customer name, address and Credit Card used to pay for order.

Payment Options

  • Cash, Debit, Visa, MasterCard, E-mail transfer, Certified checks, Western Union, and Money Orders are all acceptable methods of payment.
  • All goods remain the property of the Company until paid for in full.
  • Orders will not be processed until payment in full has been made and we have received all information necessary to complete your order.